Travel
Gate

• Reports & complaints (البلاغات) — pilgrims and staff raise issues (cleaning, AC, maintenance, medical, internet) that are typed, prioritised and auto-assigned by area.
• SLA engine — every ticket is timed against a service-level agreement, with live first-response and resolution dashboards.
• Field app & directory — a mobile app for ground teams, a communications directory, tasks and ratings.
• Analytics — executive, operational and quality dashboards, plus Excel export.

In a single season: 354 reports handled at 89.8% SLA compliance, an average first response of 10 minutes and 1.3-hour average resolution.

[→ View the live system](https://albaitguests-crm.ltsthink.com)