Terms and Conditions

Terms and Conditions (Clients)

By entering into a project with LtsThink agency, you are consenting to be bound by the terms of these policies and procedures. Links to our policies and procedures are posted on all our quotes and forms, as it is important to read them before beginning work.

• Payment Methods

PayPal, Bank Transfer

• Deposits and Payment

75% deposit, 25% upon completion. A 75% non-refundable deposit is due after a quote is issued and approved by you. The balance of the 50% is to be paid at the end of the project, once the project is approved and before the final Design is delivered/uploaded. Work commences when the deposit is received.

• Logo Design Concepts:

Within 7 business days (unless otherwise, the project schedule is full) of receiving your company information as much as possible and deposit, LtsThink will create up to Two different logo concepts for your business. Logo designs will be submitted for your review via LtsThink System unless otherwise negotiated. Upon receipt of your feedback on these designs, LtsThink will make any needed changes to your favorite of the two logo designs until you are completely satisfied. Up to two rounds of revision are included in the quoted price. Further revisions will incur additional costs at LtsThink’s current hourly rate.

• Other Designs Concepts:

Within 7 business days (unless otherwise, the project schedule is full) of receiving your company information as much as possible and deposit, LtsThink will start working on the required design. Designs will be submitted for your review via LtsThink System unless otherwise negotiated. Upon receipt of your feedback on these designs, LtsThink will make any needed changes until you are completely satisfied. Up to two rounds of revision are included in the quoted price. Further revisions will incur additional costs at LtsThink’s current hourly rate.

• Cancellations

You can make cancellations at any time. Please keep in mind that the deposit is non-refundable.

• Images & Stock Photos

It’s optional to provide your own images. We work with our own gallery of stock images at no extra charge to you. Fees may apply in specific cases (large quantity requests, special licensing for photos, etc.). You will be advised of these fees after consultation of your project.

• Our Portfolio and Website Credit

We reserve the right to add completed projects to our portfolio. If a full Project was completed by our agency.

• Copyright for Logo Design

The client will have the exclusive right to the logo design chosen. All logos are made with no stock images, are 100% custom and 100% vector (which means that you can scale to any size without losing quality). Any concepts that are not chosen and paid for will be a violation of LtsThink rights if they are used elsewhere. The client understands that it is the client’s responsibility to copyright the logo design and/or seek a trademark.

• Designs Content From You

Upon each project we begin, a design questionnaire (Design Request Form) is given to the client to fill out to help the project run more smoothly. WE ASK THAT ALL DESIGN CONTENT IS GIVEN before we start working on the project. This not only helps firm up an accurate and well laid out design mockup, but it helps to speed up the process as well and get your design on time. We are not responsible for proof-reading your content, so please make sure there are no errors when sending it over.

• Final Closed File Delivery

After Design is approved, Final Closed (Flattened) files are uploaded in the system as digital files (.zip, jpg, .pdf, .PSD, .eps graphic format). Please notify us if there is a special request.

• Delays

Illness, injury, or other events beyond LtsThink control, such as fire, theft, computer failure, and Acts of God may result in a delay of unpredictable length.

LtsThink terms and conditions can be changed or updated at any time without prior notice.