By entering into a project with LtsThink agency, you are consenting to be bound by the terms of these policies and procedures and it is important to read them before beginning work.
Deposits and Payment
50% deposit, 50% upon completion. A 50% non-refundable deposit is due after a quote is issued and approved by you. The balance of the 50% is to be paid at the end of the project once a project is approved and before the final Design is delivered/uploaded. Work commences when the deposit is received
Logo Design Concepts
Within 7 business days (unless otherwise the project schedule is full) of receiving your company information as much as possible and deposit, LtsThink will create up to Two different logo concepts for your business. Logo designs will be submitted for your review via LtsThink System unless otherwise negotiated. Upon receipt of your feedback on these designs, LtsThink will make any needed changes to your favorite of the two logo designs until you are completely satisfied. Up to Two rounds of revision are included in quoted price. Further revisions will incur additional costs at LtsThink current hourly rate.
Other Designs Concepts
Within 7 business days (unless otherwise the project schedule is full) of receiving your company information as much as possible and deposit, LtsThink will start working on the required design. Designs will be submitted for your review via LtsThink System unless otherwise negotiated. Upon receipt of your feedback on these designs, LtsThink will make any needed changes until you are completely satisfied. Up to Two rounds of revision are included in quoted price. Further revisions will incur additional costs at LtsThink current hourly rate.
You can make cancellations at any time. Please keep in mind that the deposit is non-refundable.
Images & Stock Photos
It’s optional to provide your own images. We work with our own gallery of stock images at no extra charge to you. Fees may apply in specific cases (large quantity requests, special licensing for photos, etc.). You will be advised of these fees after consultation of your project.
Our Portfolio and Website Credit
We reserve the right to add completed projects to our portfolio.
Copyright for Logo Design
The client will have the exclusive right to the logo design chosen. All logos are made with no stock images, are 100% custom and 100% vector (which means that you can scale to any size without losing quality). Any concepts that are not chosen and paid for will be a violation of LtsThink rights if they are used elsewhere. The client understands that it is the client’s responsibility to copyright the logo design and/or seek trademark.
Designs Content From You
Upon each project we begin, a design questionnaire (Design Request Form) is given to the client to fill out to help the project run more smoothly. WE ASK THAT ALL DESIGN CONTENT IS GIVEN before we start working on the project. This not only helps firm up an accurate and well laid out design mockup, but it helps to speed up the process as well and get your design on time. We are not responsible for proof-reading your content, so please make sure there are no errors when sending it over.
Final Closed File Delivery
After Design is approved, Final Closed (Flattened) files are uploaded in the system as digital files (.zip, jpg, .pdf, .PSD, .eps graphics format). Please notify us if there is a special request.
Illness, injury, or other events beyond LtsThink control, such as fire, theft, computer failure, and Acts of God may result in a delay of unpredictable length.
Complaints Procedure ( Form )
If you have a complaint against the agency or a member of the agency, fill the complaints form, after a maximum of 24 hours customer services should contact you.
LtsThink terms and conditions can be changed or updated at any time without prior notice.