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FAQ

Graphic Design

What is Graphic design?

In general terms, graphic design is the process and art of combining text and graphics and communicating an effective message in the design of logos, graphics, brochures, newsletters, posters, signs, and any other type of visual communication. Today’s graphic designers often use desktop publishing software and techniques to achieve their goals.

How soon can you start my project?

During normal business hours, we can start working on your project as soon as we process your order and receive the questionnaire/brief and payment.

How many revisions do I get?

Graphic Design services include two round revisions.

What if I do not like any of the concepts?

We will provide you 1 additional design concept with no charges.

What is your turnaround time for initial graphic designs?

Turnaround time is 5-7 business days or more depending on your chosen service. You may request a rush add-on to your design for an additional charge.

Can I send you my graphic sketch or mockup?

Yes, we encourage rough sketches and digital mock-ups. Please submit any artwork to Order@LtsThink.com.

How come my graphic design does not look like your samples?

Each of our designs is unique and specifically customized to the customer’s preferences. Many of our samples include designs which have been enhanced with backgrounds, accents, text, etc. Standard presentation of your designs includes a white background unless otherwise requested at the time of order.

Do you provide me with vector files?

Yes. If requested, the AI, EPS and PDF files are all scalable vector files that can be enlarged or downsized without any loss of quality. Files are compatible with Adobe CC and above, we can also provide below CC until CS6 when requested.

What file formats will I receive?

You will receive files for web and print including PDF, JPG and PNG formats. You may also request a flatten files of AI, EPS and PSD files if available.

Do you design graphics for products, names or events?

Yes, we create graphics for all types of products and services. Corporate, small business, web business, product, title, name, event, service, etc.

Who owns the rights to the final design?

The client owns all the rights to the final design. You are responsible for protecting and registering your artwork as needed. We reserve the right to photograph and / or distribute or publish any work we create for you for our promotional and marketing needs, including any mock-ups and presentations, as samples for our web site, portfolio, newsletter, brochures, marketing, presentations and similar media.

Logo – Basics

How can I protect my business name?

Generally, businesses, including corporations, protect their trade names by registering their trade name as a service mark or trademark, if the trade name also functions as a service mark or trademark. Depending on your country/state of origin, different laws govern the protection of your business name. Because of the legal complexities involved, we recommend that businesses obtain private counsel to get advice on how to protect a trade name in interstate commerce.

Will we own the rights to a logo that you design for us?

Once we have completed the design process, and you have paid in full for your final logo design, the copyrights of that final individual logo are then transferred to you and you own them. We own the rights to any creative concepts not chosen.

Can my logo be integrated into other projects (Web, printing, etc.)?

You will receive many different files of your finished logo design, in a variety of colors, sizes and file formats, which can be used in everything from print projects to Web sites. If you prefer or require a different type of file format, just let us know and we will be happy to supply it.

What are the different types of logo?
  • Wordmark logos (Text): Wordmarks are the most widely used logotype, and are typically comprised of text and a typeface. The text or company name is usually written and given a unique typographic treatment (Microsoft, Yahoo, The Home Depot).
  • Brandmarks / Iconmarks (Symbol or Icon): A strong yet simple graphic symbol, that represents the company. This can be realistic or more abstract (Nike swoosh, Apple Computer).
  • Combination mark (Text and Symbol): A combination of an iconic symbol along with a wordmark. This is a flexible means of conveying the company name and introducing an element to act as a symbol for the company. The elements can be used separately or together.
  • Letter Mark (Initials): A simple design that comprised of text but highlights the company’s initials rather than their full names, such as IBM, CNN, and EA.
  • Emblem (Text inside Symbol): Unlike combination marks, which position text and symbols side by side, emblems involve placing text inside of a symbol so that the two are practically inseparable. They tend to resemble the look of an official badge or seal.
What if I change my mind in the middle of a job?

No problem! Changes happen. We are happy to incorporate your comments and revisions whether they happen at the beginning or middle of your project. If these changes affect the final price of your project, a change order will be sent to you for your approval prior to any changes being made.

Will you provide me with scale-able vector files?

Yes, it’s a standard with every logo design, we provide you with a full set of scale-able vector files.

General

What payment methods do you accept?

We accept Bank Deposit ( NCB ).

Do you offer printing services?

No, we do not provide printing services directly. We can recommend reputable printers at your request.

Why does my design look different when I print it?

At-home printers do not typically utilize the same color palette you see on screen. To get the best quality, ensure your printer is calibrated and your printer settings are adjusted for optimum performance.

What services do you provide?

LtsThink Agency provides a full range of graphic design and integrated marketing services to serve your company, group or organization. Our services include:

  • Logo / Branding identity Design: logos, wordmarks, icons
  • Stationery Design: business card, letterhead, envelope, mailing label, presentation folder
  • Print & Publication: Brochures, flyers, Magazine pages, Roll up, and company profile.
  • Posters – posters, banners, and display graphics
  • eBooks – Adobe Acrobat® .pdf document creation
  • Presentations – Microsoft® PowerPoint® presentations and graphics
  • Packaging & Label Design
  • Schools Board
  • Advertisement Design: Social Media Post, offers, product launch and / product management
  • For a full list of our services, visit our Services page or contact us
What software do you use for graphic design?

We primarily use Adobe Software including Adobe Illustrator, Photoshop, InDesign.

Can I really submit my project and work with my designer, completely over the Internet?

Yes, there are no geographic obstacles to working together, Your requirements can be submitted by email, social media, phone, and website. Once we have agreed on your needs, the provided information is used to create your designs. Predesign concepts and revisions are either posted to our Web site or emailed to you for your review, comments, and approval. Once your design is completed, final files are either posted for your download, uploaded to you or your printer or sent to you via CD.

What is your Privacy Policy?

We are committed to respecting your right to privacy and will protect it when you visit our Web site or deal with our company. Click here to view LtsThink Privacy Policy. It explains our online information practices, including how we collect and use your personal information.

How much do you charge?

We wish there is a straight answer to this, however design services are not so easily quantifiable as requirement varies for each and every project

Can a small company afford your services?

Many of our clients are small companies, non-profit organizations, and individuals. By “farming out” their design projects, they save themselves time and frustration and save the expense of keeping someone on staff to do design tasks. We are flexible and can work within any budget constraints you may be facing. Put us to the test and you’ll be surprised how far your design budget can stretch at LtsThink Agency.

Do you do small projects?

Yes! We are happy to work on small projects; anything from minor edits to Branding to altering a graphic or logo

I have many items to produce, can we arrange for a monthly retainer fee for you to create everything for us?

We have a number of clients who have retained our services on a longer term basis or for ongoing work. By paying a flat monthly retainer fee (with a 3 month minimum contract term) we can act as your full-time, in-house design department, handling as many projects as your schedule and ours can squeeze into the retainer period. For clients who have larger, more involved projects or require multiple pieces created this can often be a more economical method compared to getting each item separately quoted and created.

What are LtsThink Services Terms and Condition?

TO VIEW OUR TERMS AND CONDITIONS OF USE PLEASE CLICK HERE.

Why should I choose LtsThink Design over some other firm to do my design work?
  • We promise, We Deliver: we will do all our best to deliver your project on time.
  • Affordable: You will get proficient design services at a competitive rate compared with other agencies out there.
  • Advanced Design Technology: You will receive a smart design that has been analyzed to ensure your client visual attention was obtained in 3-5 seconds, which means your message got noticed.
  • We make your job easier: You will be informed about your project progress with our intelligent system at every step of the way.
  • Approachable: You will find us anytime, any day by being prepared, responsive and straightforward.
  • We deliver actual result: You will have a well thought out design that has a measurable and positive impact on your business.
  • We understand, We care: Your design project needs and requirements to generate sales, inquiries, awareness, data collection or any other required response is totally understood.
  • Creativity: Creativity is a very subjective topic. Examine our portfolio and you will see how we solved our past client’s design problems. We hope this is an indicator of our creative abilities. Feel free to contact us to discuss potential design solutions to your communication challenges.
Why does the color look different when I print it?

There is a difference between how your monitor displays colors on screen, and how your personal printer prints and how a printer’s press prints. We match your logos RGB colors with Pantone colors for your printed stationery. Pantone colors may appear different on screen because we match them on the Pantone chart as it will appear when it gets printed. You will also be provided with a version of your logo in RGB colors as well. To simulate how the final color will accurately look coming off a press you will have to calibrate your printer with the screen.

Contact Us

You can contact us via mobile number 0552525261, email: info@LtsThink.com, or on our accounts on Social Media @LtsThink

Company Profile

To download and review our work portfolio and clients click here

Support

We provide instant support by responding to calls from 0552525261 at the announced working hours, or through the Whatsapp app of the same number.

Office Hours

Our opening hours are from 9 am to 5 pm, Sunday to Thursday.