Frequently Asked Questions
Most frequent questions and answers
During normal business hours, we can start working on your project as soon as we process your order and receive the questionnaire/brief and payment.
There is no set answer to this question because there are various factors involved, such as your industry, how well your online platforms (Website and/or social media) is already performing, how much and how often content is created, and many more elements.
Turnaround time is 5-7 business days or more depending on your chosen service. You may request a rush add-on to your design for an additional charge.
Yes. If requested, the AI, EPS and PDF files are all scalable vector files that can be enlarged or downsized without any loss of quality. Files are compatible with Adobe CC and above, we can also provide below CC until CS6 when requested.
You will receive files for web and print including PDF, JPG and PNG formats. You may also request a flatten files of AI, EPS and PSD files if available.
Yes, we create graphics for all types of products and services. Corporate, small business, web business, product, title, name, event, service, etc.
The client owns all the rights to the final design. You are responsible for protecting and registering your artwork as needed. We reserve the right to photograph and / or distribute or publish any work we create for you for our promotional and marketing needs, including any mock-ups and presentations, as samples for our website, social media platforms, portfolio, newsletter, brochures, marketing, presentations and similar media.
We will provide you with two round revisions.
What if I do not like any of the concepts?
Generally, businesses, including corporations, protect their trade names by registering them as a service mark or trademark. we recommend that businesses obtain private counsel to get advice on how to protect their trade name.
Once we have completed the design process, and you have paid in full for your final logo design, the copyrights of that final individual logo are then transferred to you and you own them. We own the rights to any creative concepts not chosen.
You will receive many different files of your finished logo design, in a variety of colors, sizes and file formats, which can be used in everything from print projects to Web sites. If you prefer or require a different type of file format, just let us know and we will be happy to supply it.
No problem! Changes happen. We are happy to incorporate your comments and revisions whether they happen at the beginning or middle of your project. If these changes affect the final price for your project, a change order will be sent to you for your approval prior to any changes being made.
Yes, it’s a standard with every logo design, we provide you with a full set of scale-able vector files.
- Wordmark logos (Text): Wordmarks are the most widely used logo type, and are typically comprised of text and a typeface. The text or company name is usually written and given a unique typographic treatment (Microsoft, Yahoo, The Home Depot).
- Brandmarks / Iconmarks (Symbol or Icon): A strong yet simple graphic symbol, that represents the company. This can be realistic or more abstract (Nike swoosh, Apple Computer).
- Combination mark (Text and Symbol): A combination of an iconic symbol along with a wordmark. This is a flexible means of conveying the company name and introducing an element to act as a symbol for the company. The elements can be used separately or together.
- Letter Mark (Initials): A simple design that comprised of text but highlights the company’s initials rather than their full name, such as IBM, CNN and EA.
- Emblem (Text inside Symbol): Unlike combination marks, which position text and symbols side by side, emblems involve placing text inside of a symbol so that the two are practically inseparable. They tend to resemble the look of an official badge or seal.
We accept Bank Deposit (NCB)
At-home printers do not typically utilize the same color palette you see on screen. To get the best quality, ensure your printer is calibrated and your printer settings are adjusted for optimum performance.
We primarily use Adobe Software including Adobe Illustrator, Photoshop, InDesign.
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No, we do not provide printing services directly. We can recommend reputable printers at your request.
LtsThink Agency provides a full range of graphic design and integrated marketing services to serve your company, group or organization. View Our services
Yes, there are no geographic obstacles to working together, Your requirements can be submitted by email, social media, phone, and website. Once we have agreed on your needs, the provided information is used to create your designs. Revisions are either posted to our Website or emailed to you for your review, comments, and approval. Once your design is completed, final files are either posted for your download, uploaded to you or sent to you via CD/flash drive.
We wish there is a straight answer to this, however design and creative services are not so easily quantifiable as requirement varies for each and every project
We have a number of clients who have retained our services on a longer term basis or for ongoing work. By paying a flat monthly retainer fee (with a 3 month minimum contract term) we can act as your full-time, in-house design / marketing department, handling as many projects as your schedule and ours can squeeze into the retainer period. For clients who have larger, more involved projects or require multiple pieces created this can often be a more economical method compared to getting each item separately quoted and created.